Politique d’expédition
All Vexorna orders are shipped worldwide, free of charge, with full tracking from dispatch to your door.
Free Worldwide Shipping
We offer complimentary tracked shipping on every order, regardless of destination or order value. No minimum spend required.
Processing Time
Orders are processed and dispatched promptly after payment confirmation, Monday through Friday. Orders placed on weekends or public holidays are dispatched on the next available business day.
Estimated Delivery Times
Once dispatched, estimated delivery windows by region are as follows:
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 3â5 business days |
| European Union | 5â10 business days |
| United States & Canada | 7â14 business days |
| Australia & New Zealand | 10â18 business days |
| Rest of World | 10â21 business days |
Delivery estimates are guidelines and may vary due to customs clearance, carrier delays, or circumstances beyond our control.
Tracking Your Order
A tracking number will be emailed to you as soon as your order is dispatched. You can track your shipment at any time via our Track Your Order page or by entering your tracking number directly on the carrier's website.
Customs & Import Duties
For deliveries outside the European Union, your order may be subject to customs duties, import taxes, or handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total. Vexorna has no control over customs procedures or timelines.
Lost or Delayed Shipments
If your tracking information shows no movement for more than 10 business days, or if your parcel has not arrived within the estimated window, please contact us at support@vexorna.store. We will investigate with the carrier and arrange a replacement or refund if your parcel is confirmed lost.
Incorrect Delivery Address
Please ensure your shipping address is accurate at checkout. Vexorna cannot be held responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us at support@vexorna.store immediately after placing your order, and we will do our best to update the details before dispatch.
For all shipping enquiries, contact us at support@vexorna.store.